For field technicians, AI means closing the job report without writing it up from memory at night: a voice note and a few photos from the phone are enough. AI per Aziende, an Italian studio, builds these tools to order for technicians and the firms that dispatch them: the AI assembles the report with hours, parts and images, the customer confirms it from a link and the office gets everything in order, with no retyping. The starting point is a free intro call.
Five jobs, five customers, and in the evening you have to remember who signed what, how many hours, which parts. What you forget doesn't get billed, and what you get wrong turns into a dispute.
Before and after shots, the rating plate, the broken part: the photos exist, mixed in with family pictures. When the office or the customer asks, someone spends half an hour finding and sending them one by one.
The carbon pad gets wet, torn or left on the dashboard for a week. Until it reaches the office, the job can't be closed and the invoice can't go out.
A colleague visited three months ago, but his notes are in his own pad. The customer tells you their version and you start from scratch.
When the work is done, the technician sends a voice or text message on WhatsApp or Telegram. The AI extracts customer, hours, work done, parts and outcome, and builds the report in your company's format.
Photos sent in chat land in the report for the current job, with date and time. No more scrolling through the camera roll.
The report reaches the customer as a link to open on their phone: they read it and confirm with one tap, or flag what's wrong. If you need tablet signatures or a signature with specific legal standing, we look at that together on the call.
Before going in, the technician asks the assistant what's been done for that customer. In a few lines they get the recent visits, parts replaced and notes left by colleagues.
At the end of the day the office sees every technician at a glance: jobs closed, confirmed by the customer, needing a return visit, parts to order.
Three steps, and the first one is a no-strings conversation.
With whoever runs the technicians, thirty minutes online is enough: show us one of today's job sheets, paper or PDF, and we work out what gets lost between the customer and the office.
We build the first version on your job sheet layout and one technician tries it for a few days on real calls. If it doesn't make his day easier, we change it.
Once it works for one technician, everyone gets it, on the messaging apps they already use. We support it and keep it up to date.
Reports and customer messages are prepared by AI and approved by the technician or the office. You decide who gives the final yes.
We build custom software: the fields, headings and branding of the report stay the ones your customers already recognise.
Technicians talk and take photos; they don't fill in forms. They use the phone and the app already in their pocket.
A digital service report holds the same data as the paper one: customer, date, hours, work done, parts, outcome and customer confirmation. What changes is how it's made. With AI the technician sends a voice note and a few photos from their phone, and the tool assembles the document in your company's format, ready to check and send.
The customer receives the report as a link, reads it and confirms with a tap, or flags anything that's wrong. The date, time and confirmed content are recorded. If your sector requires a tablet signature or an electronic signature with a specific legal standing, we discuss it on the intro call and tell you what's possible.
There are ready-made apps for job reports with photos and signatures, and plenty of firms are well served by them. They make sense when your report fits their template. A custom tool pays off when you want technicians to keep using their phone as they already do, with voice notes and photos in chat, and the report to come out in your own format.
No, and that's one reason we build it this way. Technicians keep using WhatsApp or Telegram: they send a voice note, take photos and at most answer one question from the assistant if a detail is missing. The AI does the tidying up, and the office sees complete reports.
Messages and photos go out as soon as the phone gets signal again, just as WhatsApp already works today. So the technician can record the voice note inside the plant room and let it send on the way out. The report is assembled as soon as the message arrives.
For field technicians the cost scales with the size of the team and what the tool needs to do: reports only, or also customer sign-off, job history and the office summary. There's no fixed price. On the free intro call we look at your current job sheet and give you a clear quote before anything gets built.
Thirty free minutes: show us how your technicians work now, and we'll show you how that report can write itself from a voice note.
Thank you. We'll write to you to set up the call: we reply within 4 hours on working days (Italian time).
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